FAQ - All questions answered
What is a headless e-commerce solution?
A headless e-commerce solution separates the front-end and back-end of your website. This allows for greater flexibility, speed, and customization, enhancing your customers' shopping experience and offers a shorter time to market.
How does the subscription model work?
Our subscription model offers a flat monthly fee for our services. This means no unexpected costs, just a predictable, manageable expense that ensures your e-commerce site stays at the forefront of innovation.
Why should I choose ildecimo?
ILDECIMO specializes in e-commerce solutions for fashion and beauty brands. We're the first in the world to offer a subscription-based, headless web development service. Our approach ensures quality, speed, and a seamless process
Can I pause my subscription?
Absolutely. We understand that your needs may change. That's why we offer the flexibility to pause your subscription and save the remaining days for when you're ready to resume. This ensures you get the most out of your subscription, on your terms.
How quickly can I expect my e-commerce site to be up and running?
We prioritize speed and efficiency, ensuring a swift time to market. The exact timeline will depend on the complexity of your site, but our team will work closely with you to get your site live as quickly as possible.
How does the project communication work with ILDECIMO?
Once a client signs for our subscription, we create a dedicated project space in our project management system, where we can communicate and track the progress of the project.
How flexible is ILDECIMO with incorporating specific features that are unique to my brand's needs into the e-commerce platform?
Customization is at the core of what we do at ILDECIMO. As a certified BigCommerce partner specializing in headless e-commerce solutions, we have great flexibility when it comes to developing unique features tailored specifically for your brand. Whether you require custom functionalities or complex third-party integrations, we have the expertise and direct support from BigCommerce to ensure your needs are met with precision.
How ILDECIMO supports clients who might not be tech-savvy?
Once we develop a new feature, not only do we provide detailed documentation but also tailor-made video tutorials that guide you through configuration and day-to-day usage in simple terms. Our goal is to empower even those without technical expertise to confidently manage their e-commerce platform.
How does ILDECIMO ensure that my e-commerce website will be secure and protect both my business data and my customers' information?
At ILDECIMO, we take comprehensive measures to safeguard your e-commerce website. By leveraging BigCommerce as our platform of choice, your site benefits from their robust security protocols. Additionally, hosting on Vercel cloud infrastructure provides an extra layer of protection with cutting-edge technology designed to keep data safe.
As for sensitive business information such as payment details or personal data, ILDECIMO does not directly handle this information. Instead, all transactions are processed through Stripe, a PCI Level 1 Service Provider, the highest certification available in the payments industry.
How does ILDECIMO handle website maintenance and updates to minimize disruption to my online store?
We understand that uptime is critical for your online store, and that’s why ILDECIMO partners with Vercel for hosting service, which is well known for exceptional stability and performance. Our development approach is designed to ensure that your live site remains unaffected by updates or new feature rollouts.
We utilize isolated environments to develop and test new features, giving you access via separate links that do not interfere with your main website. Only after detailed testing will we integrate these features into your live site, which takes minutes without any downtime.
Additionally, our partnership with BigCommerce guarantees a robust e-commerce platform with a direct communication channel in the unlikely event of service disruption.
How does ILDECIMO ensure that the e-commerce solutions provided will translate into tangible benefits for my business, such as increased sales or improved customer experience?
We cannot guarantee the outcome of a sale which is influenced by a lot of external factors beyond our control, but at ILDECIMO we focus on delivering e-commerce solutions that set the stage for increased revenue potential and enhanced customer satisfaction.
Our commitment is to create a fast-loading, reliable website with an intuitive user interface.
We ensure that your online store looks great with custom UI that represents the brand and also provides seamless navigation and shopping experiences for your customers.
For you as a business owner, we prioritize making the platform highly usable, a tool that empowers you. At ILDECIMO we're dedicated to equipping you with all the right tools that typically lead businesses toward growth.
How the free UX/UI service included in ILDECIMO's subscription works?
Our complimentary UX/UI design services are part of our commitment to providing comprehensive e-commerce solutions.
We have an in-house designer on board, who can handle everything from refining existing website sections to creating entirely new features that resonate with your brand.
